Fifa plays down row over 'disorganised' Women's World Cup ticket sales
By Callum Murray
Fifa, soccer’s world governing body, has played down a row over alleged disorganisation in the sale of tickets for this summer’s Women’s World Cup in France, after families and other groups said they were split up and not seated side by side.
In a statement, Fifa insisted that: “Of the 1.3 million tickets on sale for the tournament it is estimated that not having side-by-side seats will affect only a very small number of fans.”
Pointing out that, “in some cases, when matches were almost sold out, the only tickets remaining were for individual seats,” Fifa said that it is working with the local organising committee “towards finding the best solution for all fans attending the Fifa Women’s World Cup.” It added that the two bodies, “in particular, are doing everything they can to ensure that families will always be seated together at each and every match.”
Some fans who had already bought tickets and complained that they were not seated beside friends or family members were incensed by a tweet from organisers saying: “Dear fans. We have noted some of your comments, re: your tickets. When you placed your order, a message indicating not all seats would be located next to each other did appear, before confirmation of your purchase. Unfortunately we will not be able to modify your order.”
The message did add that “an exception could be made for parents whose seats are not next to the seats of their underage children (18 years old and younger).”
In its statement, Fifa said: “Any ticket holders with questions or concerns on the subject should not hesitate to contact the customer helpdesk at:
• Phone: +33 (0) 9 70 25 55 55
• by email: email@example.com.”
Nine cities are staging games in the tournament: Paris; Rennes; Valenciennes; Le Havre; Grenoble; Reims; Montpellier; Nice; and Lyon. The final will take place in Lyon on 7 July. The competition kicks off on 7 June.